{"id":340,"date":"2020-05-07T09:34:00","date_gmt":"2020-05-07T07:34:00","guid":{"rendered":"https:\/\/eramon.de\/?page_id=340"},"modified":"2024-11-04T19:00:50","modified_gmt":"2024-11-04T18:00:50","slug":"sla","status":"publish","type":"page","link":"https:\/\/eramon.de\/en\/product\/applicationmodules\/sla\/","title":{"rendered":"SLA Reporting"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1588260516530{padding-bottom: 50px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-461169eb99c01e930\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-461169eb99c01e930 uvc-5294 \" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-461169eb99c01e930 h3'  data-responsive-json-new='{\"font-size\":\"desktop:25px;\",\"line-height\":\"desktop:25px;\"}' ><h3 style=\"--font-weight:theme;color:#241f0c;margin-bottom:20px;\">SLA Reporting<\/h3><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:32px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#cad30b;width:102px;\"><\/span><\/div><\/div><div id=\"ultimate-heading-431369eb99c01ea09\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-431369eb99c01ea09 uvc-5514 \" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-431369eb99c01ea09 h3'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}' ><h3 style=\"--font-weight:theme;color:#241f0c;margin-bottom:20px;\">Benefits<\/h3><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:32px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#b4b4b4;width:51px;\"><\/span><\/div><\/div><div class=\"standard-arrow bullet-top\"><ul>\n<li>You can control the compliance with internal and external service level agreements<\/li>\n<li>You can ensure the requirements of your own service standards are met<\/li>\n<li>Analyses in real time<\/li>\n<\/ul>\n<\/div>[vc_empty_space]<div id=\"ultimate-heading-436169eb99c01ec42\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-436169eb99c01ec42 uvc-771 \" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-436169eb99c01ec42 h3'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}' ><h3 style=\"--font-weight:theme;color:#241f0c;margin-bottom:20px;\">SLA Calculation<\/h3><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:32px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#b4b4b4;width:51px;\"><\/span><\/div><\/div>[vc_column_text css=&#8221;&#8221;]All relevant data contained in contracts with carriers or customers are entered and then managed via this module. Based on these data ERAMON will check if and to what extent the agreed <a href=\"https:\/\/en.wikipedia.org\/wiki\/Service-level_agreement\">SLAs <\/a>are being met, and inform the user of availability as well as any downtimes.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"col2 col-xs-12 col-md-6\">\n<div class=\"tiny-html\">\n<div class=\"col2 col-xs-12 col-md-6\">\n<div class=\"tiny-html\">\n<p>The SLA calculation is a standard function and starts automatically as soon as a device has been set up; business\/opening hours can also be specified individually for each customer or location.<\/p>\n<p>Maintenance tasks can be specified to suspend the SLA calculation. These maintenance tasks can be regularly scheduled or a one-off. Although events are still processed while a maintenance task is running, they are then automatically ignored with the name of the particular maintenance task. These can thus only be viewed if the \u201cIgnored Events\u201d option has been ticked in the event tool, which is part of the <a href=\"https:\/\/www.google.com\/url?q=https:\/\/eramon.de\/de\/produkt\/anwendungsmodule\/operations\/&amp;sa=D&amp;source=docs&amp;ust=1729882115793227&amp;usg=AOvVaw3aduK_txYUiHMc9lMODsJL\">operations module<\/a>.<\/p>\n<p>Announcements and with it the proactive management (PAM) will not occur during these times. Any downtimes during maintenance tasks can be excluded from calculations in the SLA reports.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;309&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; image_hovers=&#8221;false&#8221; lazy_loading=&#8221;true&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588260516530{padding-bottom: 50px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-180369eb99c01ece0\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-180369eb99c01ece0 uvc-2107 \" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-180369eb99c01ece0 h3'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}' ><h3 style=\"--font-weight:theme;color:#241f0c;margin-bottom:20px;\">SLA Monitoring<\/h3><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:32px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#b4b4b4;width:51px;\"><\/span><\/div><\/div><div class=\"standard-arrow bullet-top\"><div class=\"col2 col-xs-12 col-md-6\">\n<div class=\"tiny-html\">\n<div class=\"col2 col-xs-12 col-md-6\">\n<div class=\"tiny-html\">\n<p>Based on various standard reports, availability and downtimes can be monitored.<\/p>\n<ul>\n<li>Network downtimes<br \/>\nFor example the specific search for downtimes of &gt;90 minutes during business hours<\/li>\n<li>Port Groups<br \/>\nAvailability of all ports within a group or indeed comparing two port groups, for example information about all SLAs of carrier X compared to carrier Y in the WAN environment for redundant connections of two different carriers.<\/li>\n<li>Standard Reporter<br \/>\nAvailability of all devices within a group, which can be automated and saved on the share or emailed.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1588260516530{padding-bottom: 50px !important;}&#8221;][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;]All relevant data contained in contracts with carriers or customers are entered and then managed via this module. Based on these data ERAMON will check if and to what extent the agreed SLAs are being met, and inform the user of availability as well as any downtimes.[\/vc_column_text][vc_column_text css=&#8221;&#8221;] The SLA calculation&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":376,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-340","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA calculations | network | ERAMON GmbH<\/title>\n<meta name=\"description\" content=\"ERAMON network management software calculates and evaluates availability and downtime for SLAs with suppliers or 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