All relevant data contained in contracts with carriers or customers are entered and then managed via this module. Based on these data ERAMON will check if and to what extent the agreed SLAs are being met, and inform the user of availability as well as any downtimes.
SLA Reporting
Benefits
- You can control the compliance with internal and external service level agreements
- You can ensure the requirements of your own service standards are met
- Analyses in real time
SLA Calculation
The SLA calculation is a standard function and starts automatically as soon as a device has been set up; business/opening hours can also be specified individually for each customer or location.
Maintenance tasks can be specified to suspend the SLA calculation. These maintenance tasks can be regularly scheduled or a one-off. Although events are still processed while a maintenance task is running, they are then automatically ignored with the name of the particular maintenance task. These can thus only be viewed if the “Ignored Events” option has been ticked in the event tool, which is part of the operations module.
Announcements and with it the proactive management (PAM) will not occur during these times. Any downtimes during maintenance tasks can be excluded from calculations in the SLA reports.
SLA Monitoring
Based on various standard reports, availability and downtimes can be monitored.
- Network downtimes
For example the specific search for downtimes of >90 minutes during business hours - Port Groups
Availability of all ports within a group or indeed comparing two port groups, for example information about all SLAs of carrier X compared to carrier Y in the WAN environment for redundant connections of two different carriers. - Standard Reporter
Availability of all devices within a group, which can be automated and saved on the share or emailed.