Multi-Tenancy

Benefits

  • Clean separation of business units
  • Optimum management of resources for multiple Managed Service customers
  • Data safety and security

General

The multi-tenancy capability of our software provides businesses with a flexible and efficient solution for managing multiple clients or departments within a single platform. This feature enables companies to create a customized and individual environment for each tenant, specifically tailored to their unique needs and requirements. This means that the data and settings of each tenant are managed in isolation, preventing any interference between different tenants and ensuring operational consistency.

One key advantage of multi-tenancy is the ability to control access rights in great detail. Companies can precisely define who has access to which data and set individual security policies for each tenant. This not only guarantees a high standard of data protection but also helps companies meet compliance requirements. By assigning access permissions at a granular level, sensitive data remains secure and safeguarded from unauthorized access.

Furthermore, our system provides a secure and shared access environment for tenants, designed to protect sensitive information while offering a seamless, user-friendly experience. The clear separation of data between tenants prevents data leaks or unauthorized access, ensuring a robust security framework that fosters trust and reliability across the system.

The multi-tenancy feature also promotes efficiency in internal processes. Multi-tenant administrators can centrally manage all tenants, which saves time and reduces complexity. The multi-tenant user concept ensures overall access to crucial data, allowing for the swift capture and analysis of essential information, thereby streamlining decision-making processes and accelerating response times.

Another significant benefit is scalability. Companies can expand their tenant structure at any time to accommodate new clients or business units without disrupting the existing infrastructure. Thanks to the CENTER and SAT architecture, each tenant is individually scalable, allowing for sustainable growth and adaptability to changing market conditions.

In summary, the multi-tenancy capability not only offers a comprehensive solution for data management but also brings numerous benefits that lead to enhanced customer satisfaction and more effective business operations.

A practical example:

  • A separate tenant is set up for each organizational unit.
  • Depending on the size of the network and the requirements, one or more SATs are implemented on the customer’s network and assigned to the tenant accordingly.
  • This will keep all the data of the fault management, configuration management, accounting management, and performance management, separate from each other.
  • Users with multi-tenant permissions have access to the data of all tenants.