A network management system (NMS) is a software platform for the centralized monitoring, control and management of network infrastructures. It captures the status of all connected devices – routers, switches, firewalls, access points – and presents this information in consolidated form.

A professional NMS like ERAMON covers all five FCAPS disciplines: Fault Management, Configuration Management, Accounting Management, Performance Management and Security Management.

In companies with complex IT infrastructures, the network is the critical foundation for all business processes. Without systematic management, downtime increases, misconfigurations go undetected and compliance requirements are barely traceable.

An NMS creates transparency, reduces response times in the event of faults and provides the documentation required for certifications such as ISO 27001 or regulatory requirements such as NIS-2.

As infrastructure grows, the following problems typically increase:

• Lack of visibility into device status, configurations and utilization
• Inconsistent configurations due to manual interventions without central documentation
• Difficult traceability of changes for audits and compliance evidence
• High administrative effort through the parallel use of multiple vendor tools
• Long response times in the event of faults due to lack of automatic alerting

ERAMON addresses these challenges through a unified, vendor-independent approach on one platform.

Vendor independence means that an NMS can manage devices from different vendors – Cisco, Juniper, HP, Huawei, Aruba and others – via a unified interface, without requiring separate tools per vendor.

In practice, this means: no forced hardware changes with software decisions, no parallel management tools and no dependency on a single provider. ERAMON integrates devices via standardized protocols such as SNMP and supports over 200 vendors.

An NMS continuously captures availability and performance data for all connections and devices. This data forms the basis for automated SLA reports that document deviations from agreed performance indicators.

ERAMON’s SLA Reporting enables the automatic generation of reports for carrier contracts, internal service agreements and auditors – without manual preparation effort.

ERAMON is designed for medium-sized to large companies that operate complex WAN and LAN infrastructures. From approx. 500 managed network devices, the platform delivers its full value and scales seamlessly to 100,000+ devices.

ERAMON is particularly suitable for companies with high demands on availability, compliance and data protection: financial sector and banking, healthcare and clinic operations, and industry and semiconductor manufacturing. These sectors have increased regulatory requirements for which ERAMON provides specific functions.

ERAMON is operated exclusively on-premises. The platform is installed on the customer’s own infrastructure – customer data never leaves the own data centre at any point.

This approach is designed for regulated companies with strict data protection and compliance requirements.

The EU directive NIS-2 obliges affected companies, among other things, to demonstrable monitoring of their network infrastructure, documentation of changes and implementation of risk minimization measures.

ERAMON supports these requirements through the following integrated functions:

• Config Compliance Check – automatic comparison of device configurations against defined security policies
• Asset Management – complete inventory of all network devices
• SLA Reporting – availability reports on demand

Further information on NIS-2 support can be found in the Info Hub.

Implementation is carried out directly by the ERAMON team – no external system integrator is required. The process typically includes capturing the existing infrastructure, integrating network devices via SNMP and other protocols, and configuring the modules according to the customer’s specific requirements.

Due to the vendor-independent architecture, ERAMON can be integrated into existing heterogeneous environments without prior infrastructure changes.

Support is provided directly by the ERAMON team in Gersthofen – without an intermediary call centre or ticket system with anonymous processors. Customer enquiries are answered by employees who developed the product and know the respective customer installation.

Depending on the service level agreement, 24/7 support is also available. Contact options: telephone and ERAMON Support Server (web-based portal for change requests and fault reports).

The cost impact of ERAMON arises at several levels:

• Consolidation of multiple vendor tools on one platform reduces licence and training costs
• Automated provisioning significantly reduces device configuration time
• Proactive fault detection reduces unplanned downtime and associated effort
• Automated reports relieve IT administrators of manual documentation work