htp is a regional provider of internet, phone, and mobile communications services in the metropolitan area of Hannover, Braunschweig, Peine, Wolfenbüttel, and Hameln-Pyrmont. The expansion of the fiber-optic infrastructure is an important aspect of our business.
We at htp have been using the modules: Operations, Performance Management, and Asset Management of the ERAMON system since 2009. ERAMON is our central tool for the efficient monitoring of the entire network structure.
ERAMON provides us with the following advantages:
- The “Operations“ module is the perfect solution for continuous network monitoring. Customized alerts can be set up for various scenarios by configuring differentiated controls with the help of threshold value analyses.
We profit from the system’s real time analysis while at the same time also being able to transmit specific information to the network planning process. This helps to identify potential bottlenecks in good time and we are then able to take the appropriate countermeasures in advance.
- Data collected by the “Performance Management” module provides assurance of the current infrastructure status, while also serving as the basis for long-term analyses. Particularly helpful is the dynamic view of the data. And yet another advantage from the unlimited use of measurements.
- The User Administration helps us to support different teams and departments by making information and data available to them in real time – for example to our First Level Support in the Call-Center. In the majority of cases it allows our colleagues to solve customer requests directly. This reduces the number of internal support tickets considerably.
- It is important for us to be able to collect alerts from all used network components centrally on one platform. ERAMON’s Event Tool allows us to do just that.
With a system such as ERAMON, it’s important that the customer service center quickly answers any queries. The cooperative, competent and straightforward communication between ERAMON’s service and our teams forms an indispensable pillar in the operation of the system. ERAMON’s technical support is immediate, reliable, transparent and fast.